SC - GREENVILLE, SC | Temp/Hire
" Relaying and recording information to field personnel via radio, telephone, messaging or other form of communications
" Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians
" Act as liaison between technician and customer service employees
" Assist in driving field productivity through efficient call handling and support
" Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments.
" Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible
" Escalate any issues outside of your technical scope
" Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one time charges being added to the account
" Record and classify all inbound calls with the Call Tracker tool
Pay rate is $12.00/hr
Job Type: Full time
" High School Diploma
" Must have open availability for working any day 8-10pm, weekends, overtime and holidays. " " " " Must be available for a 3-week training schedule.