SC - GREENVILLE, SC | Temporary
" Assist in driving field productivity through efficient call handling and support.
" Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments.
" Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible. Escalate any issues outside of your technical scope.
" Record customer service calls into computer to provide accurate customer service history in each customer account and record of service calls. Follow "where's my tech" guidelines when notating accounts.
" Assist the technicians over the phone.
" Close work orders using proper solution and clear codes. Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one time charges being added to the account.
" Record and classify all inbound calls with the Call Tracker tool.
Job Type: Full-time
Salary: $12.00 /hour
" High school or equivalent
" call center: 2 years
Must have open availability for working any day 8-10pm, weekends, overtime and Holidays. Must be available for a 3-week training scheduleAbility to lift up to 25 lbs.
" Ability to prioritize and organize effectively with a keen sense to detail
" Ability to work in a fast paced, high pressure, environment
" Ability to multi-task using multiple software programs simultaneously
" Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
" Ability to use personal computer and software applications (i.E. Word processing, spreadsheet, billing systems)
" Ability to utilize dispatching equipment such as telephone, pagers, mobile radio
" Ability to read general system layouts from blue prints
" Ability to wear telephone head set
" Ability to work independently
" Ability to work seated for prolonged periods of time
" Knowledge of basic mathematics