FIELD SERVICE TECH
LYMAN, SC 29365
Provide technical assistance and troubleshooting/repair of electronic and electro/mechanical products to customers
Provide assistance with inventory when needed
Assist in setting up electronic controllers for customer orders
Attend meetings, seminars, trade shows, conduct field service and assist customers with application expertise
Assist customers with application expertise including both mechanical and electrical design engineering
Catalog and maintain technical information relating to products and applications
Generate material for and conduct maintenance and product seminars and trainings
Provide technical, promotional and sales support to all customers
Handle complaints of field failures and evaluate all products returned for warranty analysis, document inspections/complaints, generate reports and administrative warranty decisions in accordance with established procedures
Assist with training regional personnel and customers
Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures
Frequently travel on Company business to any required destination domestically as well as overseas. Frequently stay overnight for extended periods of time, obtain lodging, and occasionally conduct business in the evenings, weekends, and holidays and outside of normal business hours.
Excels in a fast-paced environment with continuous interruptions.
Must have good oral and written communication and organizational skills.
Organizes workload for timely accomplishment of work.
Possess strong overall office skills, including use of computers, their applications, and other office equipment.
Ability to understand nomenclature and number assignments of products.
Capability to operate various test instruments, i.E., multimeters, oscilloscopes, strip chart recorders, etc.
Experience with AC variable frequency controllers and servo motor controllers required.
Must possess basic soldering skills.
Should possess strong initiative to solve problems.
Knowledge of various types of PLC s and ability to troubleshoot and modify programs.
Experience with industrial fieldbuses (DeviceNet, Profibus) preferred.
Ability to read control wiring diagrams.
Associates Degree in Electronic Engineering/Technology or equivalent.
Plus 3 years experience with industrial drives and a minimum of 2 years of industrial controls experience.