FIELD SERVICE TECH
SC - SPARTANBURG, SC
Provide technical assistance and troubleshooting/repair of electronic and electro/mechanical
products to customers.
Provide technical assistance over the phone.
Provide assistance with inventory when needed.
Assist in setting up electronic controllers for customer orders.
Attend meetings, seminars, trade shows, conduct field service and assist customers with
Assist customers with application expertise including both mechanical and electrical design
Catalog and maintain technical information relating to products and applications.
Generate material for and conduct maintenance and product seminars and trainings.
Provide technical, promotional and sales support to all customers.
Handle complaints of field failures and evaluate all products returned for warranty analysis,
document inspections/complaints, generate reports and administrative warranty decisions in
accordance with established procedures.
Assist with training regional personnel and customers.
Must comply with all current ISO Quality and Work Instructions for job, all Company Safety
rules, and all other Company rules, policies and procedures.
Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has
not received training, or engage in any unsafe work practices. Report any unsafe condition to
Frequently travel on Company business to any required destination domestically as well as
overseas. Frequently stay overnight for extended periods of time, obtain lodging, and
occasionally conduct business in the evenings, weekends, and holidays and outside of normal
Possess and maintain a valid Driver s License and driving record satisfactory or otherwise be
able to transport yourself to and from various locations, including customer facilities, to engage
in diverse business activities.
Ability to work in a fast-paced environment with continuous interruptions.
Must have good oral and written communication and organizational skills.
Ability to follow instruction, written and verbal.
Ability to organize workload for timely accomplishment of work.
1200 Woodruff Rd., Suite H-2, Greenville SC 29607 864.286.3900 marketplaceprofessional.com
Ability to communicate with all Company employees in a businesslike and professional manner.
Ability to appropriately handle stress and interact with others.
Possess strong overall office skills, including use of computers, their applications, and other
office equipment. Must be able to occasionally sit, stand, walk, reach with hands and arms, push
and pull, bend, twist, stoop, and kneel. Ability to read and understand parts lists, catalogs, price
books, general factory instructions customer service procedures.
Ability to understand nomenclature and number assignments of products.
Ability to operate various test instruments, i.E., multimeters, oscilloscopes, strip chart recorders,
Must have experience with AC variable frequency controllers and servo motor controllers.
Basic soldering skills.
Must become knowledgeable in the applications of the customers equipment.
Must have strong initiative to solve problems which fall outside of documented processes. This
requires the ability to collect and interpret information into solutions that are in the best interest
of the company.
Must have strong computer programming skills and background.
Knowledge of various types of PLC s and ability to troubleshoot and modify programs.
Experience with industrial fieldbuses (DeviceNet, Profibus) preferred.
Ability to read control wiring diagrams.
Always be businesslike and professional to fellow employees, customers, suppliers, or people
who work on behalf of the Company. If you decide to make complaints or criticism, avoid
making statements that reasonably could be viewed as malicious, obscene, profane, threatening
or intimidating, or disparaging to customers, employees or suppliers, or people who work on
behalf of the Company, or that might constitute harassment or bullying. Examples of such
conduct might include offensive comments meant to intentionally harm someone s reputation or
comments that could contribute to a hostile work environment based on race, gender, disability,
religion, sexual orientation, or any other status protected by law or Company policy. Do not be
insubordinate to Company supervisors or managers.
Associates Degree in Electronic Engineering/Technology or equivalent, plus 3 years experience
with industrial drives. Must also have a minimum of 2 years of industrial controls experience.