GREENVILLE, SC 29602
As a Collection Representative you should be proactive in resolving account delinquency through positive customer relations.
Responsibilities and Duties:
Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
Contact customers to determine intent to pay and ability to resolve delinquency
Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
Manage loss control activities such as collections, insurance, and repossessions
Perform investigative activities to evaluate and determine the whereabouts of customers and/or collateral through database searches and system records
Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
Provide high quality service in dealing with dealers and management
Accurately and professionally document systems with details of current contacts and subsequent results
Research additional contact information to locate customers when necessary
Meet or exceed assigned business plan objectives
Maintain electronic records and files
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Participate in special projects as needed
Perform additional assignments as required by the needs of the company or as directed by management
High school diploma or equivalent required.
Minimum of one-year experience in a collection s role required; experience in auto collections is preferred.
Exceptional interpersonal skills.
Active listening skills with the ability to probe for additional details and ask targeted questions.
Excellent communications (written and oral) and negotiation skills.
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required.
Excellent organizational skills with high attention to detail.