CUSTOMER SERVICE - TECHNICAL SALES
LYMAN, SC 29365
Attain and keep current with the knowledge and skills required to provide information, service and assistance.
Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all
possible action iincluding research, working with computer, completing forms and other follow-up to expeditiously
insure that accurate iinformation and service is provided.
Obtain required information and respond when necessary to complete action on inquiries/requests received.
Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
Provide assistance to other employees in a businesslike and professional manner as required.
Edit orders accurately for input into SAP/Configurator.
Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other
company rules, policies and procedures.
Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received
training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
Read and understand supporting documentation for the work area.
Perform other tasks as requested.
Ability to perform all tasks listed above to the Company's expectations. Must be currently eligible and authorized to
work in the United States on an ongoing indefinite basis.
Ability to work in a fast-paced environment with continuous interruptions.
Must have good oral and written communication and organizational skills.
Ability to follow instruction, written and verbal.
Ability to organize workload for timely accomplishment of work.
Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately
handle stress and interact with others.
Possess strong overall office skills, including use of computers, their applications, and other office equipment.
Must be able to occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel.
Ability to work independently and make decisions based on factual information received by analyzing and appraising
Ability to learn and utilize the computer and work within the SAP Mapics System.
Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog
information in order to meet customer needs and processing procedures.