FIELD SERVICE TECH
LYMAN, SC 29365
Provide technical assistance and troubleshooting/repair of electronic and electro/mechanical products to customers.
Provide technical assistance over the phone.
Provide assistance with inventory when needed.
Assist in setting up electronic controllers for customer orders.
Attend meetings, seminars, trade shows, conduct field service and assist customers with application expertise.
Assist customers with application expertise including both mechanical and electrical design engineering.
Catalog and maintain technical information relating to products and applications.
Generate material for and conduct maintenance and product seminars and trainings.
Provide technical, promotional and sales support to all customers.
Handle complaints of field failures and evaluate all products returned for warranty analysis, document inspections/complaints,
generate reports and administrative warranty decisions in accordance with established procedures.
Assist with training regional personnel and customers.
Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules,
policies and procedures.
Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or
engage in any unsafe work practices. Report any unsafe condition to his/her manager.
Frequently travel on Company business to any required destination domestically as well as overseas. Frequently stay
occasionally conduct business in the evenings, weekends, and holidays and outside of normal business hours.
Possess and maintain a valid Driver s License and driving record satisfactory or otherwise be able to transport yourself to and
from various locations, including customer facilities, to engage in diverse business activities.
Ability to work in a fast-paced environment with continuous interruptions.
Must have good oral and written communication and organizational skills.
Ability to follow instruction, written and verbal.
Ability to organize workload for timely accomplishment of work.
Ability to communicate with all Company employees in a businesslike and professional manner.
Ability to appropriately handle stress and interact with others.
Possess strong overall office skills, including use of computers, their applications, and other office equipment. Must be able to
occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel. Ability to read and
understand parts lists, catalogs, price books, general factory instructions customer service procedures.
Ability to understand nomenclature and number assignments of products.
Ability to operate various test instruments, i.E., multimeters, oscilloscopes, strip chart recorders, etc.
Must have experience with AC variable frequency controllers and servo motor controllers.
Basic soldering skills.
Must become knowledgeable in the applications of the customers equipment.
Must have strong initiative to solve problems which fall outside of documented processes. This requires the ability to collect
and interpret information into solutions that are in the best interest of the company.
Must have strong computer programming skills and background.
Knowledge of various types of PLC s and ability to troubleshoot and modify programs.
Experience with industrial fieldbuses (DeviceNet, Profibus) preferred.
Ability to read control wiring diagrams.
Always be businesslike and professional to fellow employees, customers, suppliers, or people who work on behalf of the
Associates Degree in Electronic Engineering/Technology or equivalent, plus 3 years experience with industrial drives. Must
also have a minimum of 2 years of industrial controls experience.